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FREQUENTLY ASKED QUESTIONS

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INFO

Customer support

To contact us about anything, please email us at; hi@3rdrockarts.com.

Dude, where's my shirt? Delivery times

Because we work on a 'made-to-order' basis – we only produce your goods when you order them – we have to factor in getting the stocks and printing time. We aim to print and pack your order in 3-5 working days. Then it depends on which shipping method you have chosen at checkout, which will add 1-2 days for delivery.

Returns policy

UK Customers

UK customers can request exchanges or refunds within 14 days of receipt of their order. Drop us an email at hi@3rdrockarts.com explaining why you'd like to change an item or get a refund and we will send you our returns address. Post the item(s), unused and in their original packaging where possible and on receipt of them we will sort out your return. We cannot cover return postage sorry, but are happy to refund your original item cost and postage, or send you an exchange item free of charge.

Overseas Customers

Due to the cost in postage, and to the environment, we cannot accept returns from overseas. This is why it is important to refer to the T-shirt size guide to ensure you are ordering a size that will suit you.

 

Manufacturing defects

Products with manufacturing defects purchased in the UK or overseas are entitled to a free replacement with no need to return the defective goods. Instead please donate them to your local charity! In all cases please get in touch with us at hi@3rdrockarts.com, with a photo of the defect, and when approved we will send you a replacement, world-wide, free of charge.

Privacy policy

WHAT PERSONAL INFORMATION DO WE COLLECT?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications): payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

HOW DO WE COLLECT INFORMATION?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

WHY DO WE COLLECT SUCH PERSONAL INFORMATION?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

To comply with any applicable laws and regulations.

 

HOW DO WE STORE, USE, SHARE AND DISCLOSE OUR SITE VISITORS' PERSONAL INFORMATION?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Wix' Terms of Service http://www.wix.com/about/terms-of-use or Privacy Statement htto://www.wix.com/about/privacy.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

COMMUNICATION WITH SITE VISITORS

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

WITHDRAWING CONSENT TO DATA COLLECTION

If you don’t want us to process your data anymore, please contact us at hi@3rdrockarts.com.

Terms & Conditions

This website is owned and operated by 3rdRockArts. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Art Prints, T-Shirts, Tote Bags and Coffee Mugs on science & nature themes. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 14 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

Intellectual Property Notice.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of 3rdRockArts. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

Indemnification.

You agree to indemnify and hold 3rdRockArts harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

 

Limitation of liability.

To the maximum extent permitted by applicable law, in no event shall 3rdRockArts, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, 3rdRockArts assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

 

Right to change and modify Terms.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 

Promotional Emails.

You agree to receive from time to time promotional messages and materials from us, by email or any other contact form you may provide us with. If you don't want to receive such promotional materials or notices – please just notify us at any time. You can also click UNSUBSCRIBE at the bottom of our emails if you no longer want to receive them.

 

Preference of law and dispute resolution.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Milton Keynes. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

3rd Rock lower Earth